Refund policy

Return Policy

We accept returns within 14 days of purchase. The item must be unused, in its original packaging, and with all tags attached.

  • Underwear, lingerie, swimwear, bras/sports bras, socks, and tights: Due to hygiene reasons, we are unable to accept returns for intimate apparel items. We prioritize the health and safety of our customers and cannot resell these items once they have been worn or tried on

  • We apologize, but we are unable to accept returns for used items or items with incomplete packaging. To be eligible for a return, the item should be in its original condition, including the packaging, with all tags still attached. This policy ensures that we can maintain the quality and integrity of our products for all our customers.

    Additionally, please ensure that the return is made within the specified time frame as mentioned in our return policy.

To initiate a return, please contact our customer service team at [stitchy.uae@gmail.com]. Refunds will be processed within [7-14] business days after receiving the returned item

Return Shipping Cost: A 20 AED shipping fee will be deducted from your refund for return processing.

Our aim is to make the refund process as smooth as possible for our customers. Here are the estimated timeframes for receiving a refund based on the payment method used:

  • Card payment refunds: If you made the payment using a card, the refund will typically be processed within 10-14 business days. However, please note that the exact timeframe may vary depending on the policies and procedures of your card issuer bank.
  • Cash on Delivery refunds: If you paid for the order using the Cash on Delivery option For returns via courier, the refund will be processed as soon as we receive the returned items) and verify their compliance with our return policy. The refunded amount will be added to your wallet account or bank account 

The wallet amount can be used for future purchases, It's important to note that the wallet amount is valid for a period of 1 year from the date it is added to your account.